Can I remain anonymous?
Yes. The only way your victim will be aware of the sender is if you include your name on the message inside the card. So don't worry if you want to keep it a secret!
Do you offer different types of knickers?
You can choose which knickers will be included in your victim's envelope based on style.
What do they smell like?
We'll let you be the judge of that when you see their facial expression after opening the envelope.
How long will delivery take?
It's dependant on the delivery option that you select. Free standard delivery usually takes between 1 and 3 days after the order is processed. For an additional fee you can select recorded delivery.
Do you use recorded delivery?
We can provide recorded delivery for an additional cost of £2.69. You have the ability to select recorded when ordering.
Can you deliver internationally?
We most certainly do 🙂
What type of glitter do you use?
The glitter we use in our pranks is certified by the Biodegradable Glitter Products Institute. It's non-toxic and child safe.
I need some help with my order
No problem, the best way to reach us is via FB messenger - check out our Facebook page
Who sent my prank?
Here at Knicker Sniffer we do take Data Protection very seriously. As a result we will be unable to divulge customer account information without their direct permission, however we can contact them and ask them to make themselves known to you.
How can I contact you?
If you have any questions or queries about our service or your order then please message us on Instagram or Facebook. We are available on there 9am - 5pm (GMT) Monday to Friday.
Can I change my order?
Once you've made you're order we're unable to change the details. So please make sure you double check your message and the address you're sending to before you confirm your order,
Will I receive my choice of knickers?
We try our best to fulfil everyone's choice of knicker type. However this may vary due to stock availability. Despite this though we can guarantee that every recipient will receive a pair of knickers!
Can I cancel my order?
Due to the product type we're unable to refund if you cancel. As each product is customised based on user provided information. Therefore if you wish to cancel your order we can prevent it from being sent (if it hasn't already), but not refund.
Are there any restrictions on messages?
Anything we deem as too extreme, such as racial or referencing under-age, we will not include. Other than that you can be as rude as you like!
